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our mission

Agency Mercury supports individuals, families and businesses as they establish their lives in Milan. From essential administration and finding a home to family arrangements and personal requests, we bring clarity and coordination to each stage. We listen carefully, agree on priorities and keep you informed throughout. With support in English, Italian, Russian and Arabic, you can discuss what matters in the language you feel most comfortable using.

WHAT WE OFFER
Practical relocation assistance and personal concierge services, tailored to your priorities. We coordinate appointments, paperwork and trusted local specialists, with a clear scope agreed before work begins.
  • Essential Setup
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  • Bureaucracy & Legal Support
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  • Real Estate Support
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  • Family Integration
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  • Business Services
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  • Exclusive & Urgent Requests
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OUR SERVICES
  • Essential Setup
    Bank Account Setup
    Help preparing documents, arranging appointments and communicating with Italian banks. Eligibility and approval depend on each bank’s requirements.

    Tax Code (Codice Fiscale)
    Guidance through the documents and application steps for your Italian tax code.

    Healthcare Enrollment
    Support understanding registration requirements, preparing paperwork and arranging appointments for the Italian healthcare system.

    Translation & Interpreting
    Coordination of document translations and interpreting for appointments, including certified translations where required.

    In-Person Accompaniment
    Practical support at banks, public offices and institutions, with communication in English, Italian, Russian and Arabic.

  • Bureaucracy & Legal Support
    Residence Permit Assistance
    Support with applications, renewals and conversions, including document preparation and appointment coordination.

    Citizenship Applications
    Help organizing documentation and administrative steps, with qualified legal specialists involved where needed.

    Legal & Administrative Coordination
    We coordinate with qualified professionals for advice specific to your circumstances.

    Document Preparation & Submission
    Help organizing and checking paperwork, coordinating submissions and tracking next steps. Requirements and processing times depend on the relevant authorities.

    In-Person Accompaniment
    Support at the Questura, Poste Italiane, Comune and other offices, with clear communication throughout.

  • Real Estate Support
    Neighborhood & Property Search
    Guidance on Milan neighborhoods and property options that suit your lifestyle, priorities and budget.

    Professional Coordination
    We liaise with real estate agents, notaries and qualified advisers to keep your search and transaction organized.

    Agreements & Communication
    Help coordinating discussions with landlords or sellers and arranging specialist contract review where needed.

    Move-In Support
    Coordination of appointments, move-in logistics and practical arrangements as you settle into your new home.

  • Family Integration
    Schools & Nurseries
    Support exploring education options, understanding enrollment requirements and coordinating applications.

    Childcare Arrangements
    Help sourcing childcare options and coordinating introductions, schedules and communication.

    Education System Guidance
    Clear explanations of local school processes, with multilingual support for conversations with institutions.

    Life in Milan
    Thoughtful suggestions for activities, classes and local experiences that help your family feel at home.

    Ongoing Family Support
    Practical coordination as your family’s needs evolve, with support tailored to your priorities.

  • Business Services
    Business Establishment
    Coordination with qualified legal and accounting professionals on company formation, documentation and local administrative requirements.

    Tax & Regulatory Specialists
    Introductions to tax advisers for guidance on personal and business obligations, with administrative coordination as needed.

    Family Office Support
    Discreet coordination of property administration, professional advisers and personal arrangements for families with interests in Italy.

    Local Project Coordination
    Support sourcing suppliers, arranging meetings and maintaining communication with architects, contractors and other local partners.

  • Exclusive & Urgent Requests
    Personal Concierge
    Thoughtful assistance with reservations, travel arrangements and everyday requests, tailored to your preferences and subject to availability.

    Private Events & Experiences
    Coordination of private gatherings and local experiences, with attention to the details that matter to you.

    Specialist Sourcing
    Help finding specific products and services, coordinating suppliers and managing practical arrangements.

    Time-Sensitive Requests
    Tell us your deadline and priorities. We will assess what is feasible and agree on a realistic approach, with discretion throughout.

Ask us more
HOW IT WORKS
Submit Your Request
Tell us what you need – whether it's help with real estate, business translation, relocation, or another concierge service. The more details you provide, the better we can assist you.
Personalized Evaluation
Our team carefully reviews your request to fully understand your situation, priorities, and expectations. We assess the scope and urgency to ensure you get the right level of service.
Matched with the Right Expert
Based on your needs, we assign you a dedicated specialist with the right expertise and local know-how to handle your case efficiently.
Tailored Solution & Action Plan
We design a personalized solution that addresses your goals with precision. You’ll receive a clear plan of action and support every step of the way, with full transparency and adaptability.
WHY CHOOSE US
Local understanding. Clear communication. Personal attention at every step.
  • Support Tailored to You
    Your circumstances guide our work. We take time to understand your priorities and build a practical plan around your move, family or personal request.
  • Deep Knowledge of Italy
    Based in Milan, we help you navigate local processes, everyday expectations and the details that are often difficult to manage from abroad.
  • Clarity & Coordination
    Understand the next steps, who is involved and what is needed from you. We coordinate the details and keep you informed as your request progresses.
  • Confidentiality
    We handle personal information and private arrangements with care and discretion. Your trust shapes how we communicate and coordinate every request.
OUR CLIENTS SAY
LET’S DISCUSS YOUR PLANS
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CONTACTS
Tell us about your plans in Milan. We will help you identify the right support and next steps. Speak with us in English, Italian, Russian or Arabic.
Milan - Via Tanaro, 14
Phone: +39 338 400 5428
Email: hello@agencymercury.com

P.IVA: 10681430962
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